Anadolu Tohum A.S. is founded in 1986 and produces and distributes vegetable seeds. They are a joint venture company and partner of Vilmorin, France. They are one of the fastest growing companies in the agricultural sector and currently market leader in vegetable seeds, also in the home- and garden sector.
Mr. Taner Akman, Manager at Anadolu Tohu, knew Seed Processing Holland through their advertisements in the magazines and later by the company bulletins (Seed Pro-mo) which were mailed to him consistently.
"When we decided to buy a counting machine in 2001, we also consulted this with our partner Vilmorin, and they stated that they were already using Seed Processing Holland equipment in their facilities. They were very happy with the equipment and the technical service", according to Mr. Akman. "Based on this reference we purchased a 1-channel counting machine in combination with a step filling machine at Seed Processing Holland. The machine was tested before shipment and it arrived in a very strong wooden box, protecting the machine of any possible shipping damage. After this it was simply: plug and work. The product catalogues and operation manuals were also sent with the machine and they contained very clear directives and practical samples for the operators.
In the recent years our needs for counting and packing has shown a fast increase, as a result we decided beginning of 2007 to make another investment and ordered a 6-channel counting machine and complemented it with a filling system. Just like the first order the machine arrived in a very good condition with strong and safe packaging. The operation of this machine is a little bit different from the 1-channel machine and for this reason we needed to contact Seed Processing Holland for technical assistance. The account representative directed a technical person to us and he has helped us solve the problems in a short time.
Besides the positive points, there a also some improvements for Seed Processing Holland. The 6-channel counting machine came without a catalogue and an operation manual1. The operation manual is very important for the users and it should definitely be provided with the machine. It is also important to include wisely chosen samples to practically show how to use different functions of the machine. These are important at the very beginning, after this stage everything is pretty straightforward and easy. Also should be more information provided in the manuals for periodic machine maintenance2. Further it would be nice if the menu of the machine could be translated to the user's language3. To end positive, I would like to mention that the way Seed Processing Holland communicates about themselves and product information through e-mails or regular postage, is a very good approach. This way the customers keep informed about the developments".
Mr. Taner Akman, Manager
1) Seed Processing Holland will do it's very best to avoid this in the future.
2) Seed Processing Holland will add as much as possible information to the manuals.
3) An English menu has been sent to Anadolu with the request to translate this in Turkish. It is possible to translate the menu in any European language by customers request and to install this language at the software on the machine.